Plain English. These are the terms you agree to when you book.
Version 1.0
You're renting the totes and dollies for the period you booked. They stay our property the whole time — you're borrowing them, not buying them. We deliver them and we collect them.
Normal wear is expected and it's on us. Scuffs, scratches, a bit of dirt — that's what they're for. We clean every tote between rentals, so please don't feel you need to.
What isn't normal wear, and what you'd be responsible for:
If something is damaged beyond normal wear or isn't returned:
We'll always tell you first, explain what happened, and give you a chance to reply before anything is charged. We're not looking to catch anyone out — if something went wrong, talk to us.
We deliver and collect between 8 and 10 AM on your booked dates. You don't need to be there — tell us where to leave them and that's where they'll be.
Please have them emptied and stacked by the door on collection day. If we arrive and they're not ready to go, we'll need to arrange another trip, and that may mean an extra charge.
Extend any time before your collection day from your booking page. The cost depends on your package and you'll see the exact figure before you pay.
Moving and event packages extend by the week. Long-term packages — Stage, Cleanout and Restore — extend by the month. Part of a period counts as a whole one: keeping a moving package three days past its window is charged as one extra week, and keeping a long-term package three days over is charged as one extra month.
A rental can be extended up to twelve times its own period. Beyond that, please ring us — long hires are usually cheaper arranged directly.
Cancel free up to 24 hours before delivery and we'll refund your card automatically.
Inside that window, a 25 dollar late cancellation fee comes off the refund — by then the slot is held and the van is usually loaded. You'll see the exact figures before you confirm.
Once the totes have been delivered, give us a ring and we'll sort out collecting them.
You pay by card when you book, handled by Stripe. We never see or store your card number.
We're responsible for getting you clean, sound totes on the day we said. We're not responsible for what you put in them, or for damage to your own belongings during your move. Please pack sensibly and don't overfill.
Questions about any of this?
Call (478) 246-9995 or email kyle@readytoterentals.com. We'd rather talk it through than have you wondering.